Frequently Asked Questions
1. How Do I Make Payment?
When buying directly through Ironduck.com you have the options of paying with by major credit card or PayPal. Government agencies please contact customer service for payment information.
2. What shipping carriers do you use?
Iron Duck uses UPS to ship domestic orders to the contiguous 48 states only. If you are outside of the U.S. you must contact Customer Service to place your order and arrange shipping.
3. What is your return policy?
All sales are final.
4. Do you keep items in stock?
Iron Duck manufactures most products on demand. Our stock items change daily. Please contact customer service if you inquiring about a specific item
5. What if the product is out of stock when I place my order?
Your order will be scheduled to be manufactured at our Chicopee Massachusetts facility.
6. How long does it take to complete an order?
It takes approximately 3-4 weeks for orders to be completed. Customized products must adhere to specific production guidelines. Please speak with your distributor or customer service representative when placing a customized order.
7. How do I contact Customer Service?
You can contact Iron Duck customer service by email at firstname.lastname@example.org
8. What if the product is damaged in delivery?
Our experienced shipping department makes every effort to prevent shipping damage. Each item goes through a detailed inspection before being packaged for delivery. If the package is damaged contact your carrier, if the product is damaged please contact customer service.
9. What if the product is defective?
Product defects and workmanship issues are covered under the warranty. Please see our Product Warranty page for more details.
10. How do I cancel an order?
Take the time to review our products to ensure that they meet all your needs since all sales are final through ironduck.com.
11. What kind of warranty do you offer?
Genuine Iron Duck products are guaranteed to be free from manufacturing and workmanship defects when used for the intended purpose. We will fix all manufacturing defects at no cost to the customer. You can find more warranty information here.
12. How do I become a distributor?
Please fill out the New Distributor Application and fax it to 413-593-5800. We will review applications and contact you once approved.